Ensure that each testing machine can work normally
For customers, putting the equipment into use is actually just a good start. How to ensure the long-term safe use in the future is the most important thing.
In view of this, wance has established a perfect after-sales service system. The customer service department is responsible for the operation of after-sales service, the quality department is responsible for the integration of dissatisfaction information and the tracking of corrective measures, the engineering department is responsible for assisting the after-sales service operation and the formulation and implementation of corrective measures, and the general manager is responsible for providing resources and coordinating the operation among departments.
If on-site service is not required for the solution of customer's problems, the solution shall be handled by the customer himself, and if the customer cannot handle the problem, the service engineer shall be sent to solve the problem on site.
The service engineer shall sign for acceptance by the customer after the end of on-site service. The customer service department shall take the initiative to ask the customer's satisfaction degree one week after the customer's acceptance, and if not, arrange another service until the customer is satisfied.
The formulation and implementation of all service measures are only to ensure that the customers of Wanzhou testing machine can choose, buy and use comfortably.
On site service
Vantage has established a robust and usable test solution, but constant movement and force applied to the specimen will eventually damage them. Our on-site service engineers will provide support or maintenance quickly and effectively at your request. Wanchai can also help in the installation or movement of laboratory equipment. Our service team can help you properly disassemble the machine, pack it for transportation, and install it in a new location.
The training program is designed to improve operator efficiency and optimize system performance. Skillfully guided and fully customizable, the course offers hands-on instruction to ensure that your staff are thoroughly familiar with your test system and understand how to operate it effectively. In addition to a large number of standard courses, wance can also customize courses to meet your specific laboratory needs, and can provide training in our training center or your workplace.
Calibration and calibration
All testing laboratories must calibrate their test equipment to help ensure the accuracy of the data. Wanchai provides good quality unofficial calibration services. We can complete the calibration at your site or at our factory. At the same time, we provide a series of services, including load frame correction service, to minimize data differences.
Maintenance and monitoring
It is an important aspect of test laboratory management to ensure that the equipment runs at full load and the test items are completed on time without interruption. Based on years of service experience, Wanjie has a set of perfect daily maintenance products customized for specific systems and components to help extend the service life of the equipment and make you have confidence in the operation of the equipment.
As technology improves, equipment upgrades are often an economical way to expand your laboratory's capabilities and extend the life of your existing test equipment. Wantest provides upgrade and replacement for your test system: mechanical parts, controller and software. During the warranty period, the software standard function upgrade service is free of charge.